Frequently Asked Questions

The M LOAD app can be downloaded for Android via the Google Play Store and for iOS via the Apple Store. Simply search for “MLoad” in the search field and download it.  

M LOAD is the lightest accessibility app on the market. It doesn't take up much space on your phone. As accessibility features are downloaded, the files will take up very little space on your phone, but once they are displayed, they will be automatically deleted after 7 hours. You also have the option to manually delete any downloaded accessibility features that you won't be using.

You can download the accessibility files over any secure Wi-Fi network before watching the movie. You can do this from home, for example. If you choose to download the accessibility files using your data plan, it will use up data from your plan. But don’t worry—the files are small and download quickly and easily. When you’re watching the movie, the app doesn’t use up your data plan.

An interesting feature of the app is that it automatically adjusts the screen brightness when the accessibility setting is set to sync with the movie. At that moment, the phone’s screen brightness will be automatically reduced. This saves your phone’s battery life, makes it more comfortable to look at the screen in a dark environment—such as a movie theater—and prevents you from disturbing those around you.

You can download the accessibility files over any secure Wi-Fi network before watching the movie. You can do this from home, for example. If you choose to download the accessibility files using your data plan, it will use up data from your plan. But don't worry—the files are small and download quickly and easily.

 First, make sure you've downloaded the accessibility files. If the app isn't loading or is displaying an error message, close the app and restart it. Doing so will cause it to reload the information.

 The app records audio clips from the surroundings and compares them to display the accessibility information at the corresponding time stamp. Protective cases can interfere with audio capture, as can headphones with a microphone.